ET OrderUp2026.9.1 - App Store

Energy Transfer OrderUp is an app that allows for Energy Transfer customers to request Crude Oil and Condensate pickups and view booking history in real-time via mobile device. This app communicates with Energy Transfer’s dispatching system to place orders for locations that are currently under contract with Energy Transfer.

Getting Started:

. Contact your Energy Transfer Crude Marketing Representative to request a registration form
. Fill out registration form and send to your Marketer
. Upon approval, you’ll receive your login information from a Customer Service Representative
. Download Order Up in the iOS App Store to begin!

Features:

. Each user’s account is created to include the leases for Operating Company that Energy Transfer Crude Trucking is authorized to haul
. Schedule Full Load pickups (Single location, one tank)
. Schedule Split Tank pickups (Single location, two tanks)
. Request Split Lease pickups (Two locations, two tanks)
. Receive confirmation emails that details your order bookings
. View Customer Service Contact Information
. Review outstanding orders and hauled orders previously booked

Version History We’ve completely redesigned and modernized the app UI for a cleaner look, smoother navigation, and a better overall user experience. v2026.9.1 Sep 3 1. Bug Fix
Issue: Load request creation fails when the lease name contains parentheses.
Reported by: Burk Royal Co
Example Lease Name: CONGER GATHERING SYSTEM (CENTRAL PLANT))
Impact: Users cannot successfully submit load requests for affected leases.
Resolution: Update parsing/validation logic so lease names containing parentheses— including nested or trailing parentheses—are handled correctly.

2. Minor Enhancements
a. Contact Us Section Update

Update the “Contact Us” page to reference “Crude & Water Customer Support” instead of “Crude Customer Support.”
“Crude New Load Requests” label remains unchanged since Water users should submit load bookings exclusively through the mobile app.

b. UI Text Adjustment
Update the “Helps to help” label displayed when clicking the top-left navigation icon to improve clarity and correctness.

c. Keyboard Behavior Improvement
Disable the auto‑hide keyboard feature on the property search screen.
Users reported the keyboard disappearing prematurely, creating frustration during data entry.

e. The “Associated Company” field on the My Account page does not display the operator name. 2025.1.20 Feb 9 • Added a commodity filter on the property selection screen.
• Added Commodity and Bobtail Required indicators on the relevant Order Up screens.
• Enabled load filtering by commodity on the Review History screen.
• Updated the Review History screen to support BOL searches starting with "ET-".
• Added a button to the login screen to allow users to re-trigger biometric authentication after the device wakes from sleep mode.
• Fixed the broken links for Terms of Service and Contacts on the login screen. 2025.6.11 06/30/2025 -Biometric Sign-In: You can now securely log in using your fingerprint or facial recognition for a faster and more convenient sign-in experience.
-Redesigned Navigation: We've revamped the app’s navigation system to give it a cleaner, more intuitive look, making it easier to find what you're looking for.
-Reporting Features: New reporting capabilities have been added, allowing you to access detailed insights and reports to enhance your experience. 2025.3.9 03/24/2025 Introduced the ability to request split tanks
Introduced the ability to request split leases
Reorganized the order review and order detail screens
Other enhancements to improve performance 2025.1.10 02/10/2025 Hotfix to address app crashed when user selecting tank prior to selecting priority 2024.9.1 09/06/2024 Revamped the Review History and Order Detail screens. New Features Added:

-Rebook Load Function
-Cancellation Request
-Dispute Request
-Correction Request
-Advanced Filters
-Fixed password reset 2024.8.6 08/29/2024 1. Contact Us - change email to ETdispatchsupport@energytransfer.com
2. Contact Us - change email to ETorderentry@energytransfer.com
3. Review History - start date and end date font size need matched
4. Review History - Need somehow to inform the users swipe down for reload or add a search button
5. Order Detail - replace dots with blank spaces

6. Order Remarks - Re-construct remarks for WellTrax as follow: "REMARK: " + tank info + contact name & contact phone
7. Phone# 530 235-1376 caused app WellTrax API blew up. Need cleanup phone# before sending to WellTrax.

8. Forgot Password - Keyboard block button and error message
9. Profile - Keyboard blocks button issue v2024.4.3 04/17/2024 Completed re-vamping app with new looks and feel 2024.3.18 04/01/2024 o Removed top gauge info from confirmation email when top gauge info is not provided by user.
o Corrected missing 2nd lease/tank info from the remarks, on split tank/lease order, email confirmation.
o Combined split lease/tank alert with order confirmation alert. This reduces one extra step/tap for the user.
o Modified to pull pickups with CRUDE and not other commodities
o App crashed if user change status while Review History screen loading
o Tank Not listed being selected although that is not what user selected
o Added note to Order Review screen 2023.9.4 08/14/2023 Modified to work with WellTrax 2023.9.1 08/03/2023 -Per user requested, change review history to show order status =completed, ticket#=pending if order remark contains "HAULED".
-changed review history search to only triggering the search if at least 5 characters are entered this is done to improve user experience. 2022.11.11 12/05/2022 Fixed pending filter not showing loads with PLN status. 2022.5.4 05/12/2022 2021.3.11 04/29/2022